(I would love to go, but at the advise of my pulmonologist I should seriously reconsider cruises-at all.) However, the law would have only applied to future cruises. You may also ask for a refund by . Heres our complete guide to travel insurance. UnCruise will return to sail this season starting April 30. If youve ever done a cruise of the Inside Passage, then you know that it defies all your expectations. Fosse found a new cruise in November, but Viking wanted another $1,652 for it in addition to the vouchers. We will continue to stand by you, as well as our employees and partners, and hope that you will continue to stand by us. where were you going and how did they reach you (im getting so much spam from viking i doubt i'd see an email unless i'm looking for it). Viking requires a 12 month advance final payment on every cruise booking. Were always here to help. Guests will be responsible for all costs and fines, Not being able to operate is a product of the US federal, state and/or local government regulations or for some, those issued by international governing bodies. You pulled off a minor miracle, he says. Lastly, you now complain that you can't use your vouchers because you refuse to comply with Viking's (long standing) vax requirements. Is my warranty dead, too? Date of experience: August 2020 Ask Departure768546 about Viking Cruises Viking refunded 100% of what they had actually paid but the additional 25% was issued in vouchers (Viking sure wasn't going to give them more $$ back than they had paid in, in the first place). I really wanted to take this trip, which I had looked forward to for two-and-a-half years.. Sen. Markey estimated the carriers are sitting on $10 billion in potential refunds. Viking is holding my money ransom and shows utter disregard for keeping its word and corporate decency. Ours did not. If you need help with a coronavirus-related refund, please contact me. Your situation sounds similarto mine, where Viking is blaming the TA. Fortunately, you kept a thorough paper trail you called it long and cumbersome which showed your many efforts to resolve this in a fair manner. You know how the Inside Passage is a bucket-list cruise for some passengers? I am writing to you today from my home, rather than the Viking office. But why cant I get a refund? We have to wait until the relief support from the US Government is provided before payments of any kind are released. Copyright 19952023 The Independent Traveler, Inc. Amazing, Funny & Totally Awesome Cruise Photos, https://www.nbcchicago.com/news/local/as-cruise-ships-remain-docked-passengers-say-their-vacation-money-is-tied-up/2445625/, Click here to reload the page in order to enable certain features, Policy regarding COVID related Discussions. Did we mention it's free? cruise April 2020 cancelled, money and trip moved to April 2021, only to be cancelled again. We knew if we cancelled, we would be out a decent amount of money. During the summer, they brought out a free upgrade, so I cancelled my existing cruise and re-booked the same one with the upgrade. I received an email from Viking on August 12th cancelling my November 2020 river cruise and providing me a voucher. But the entire cruise industry shutting down due to a pandemic vs one ship having an accident is an entirely different scale. The hotel can't provide a refund to the consumer by way of giving them hotel loyalty points, unless the consumer chooses to accept this instead. these second cruise was cancelled because eat Viking Sun was sold. If available, send the item to the manufacturer for repair. Richard Andersen booked a fully-paid Viking cruise with his partner but it was canceled because of COVID. It doesnt matter if you havent read the agreement, either. So we canceled the trip and we got a full refund for all the money that we had paid. Quite frankly, I'd also want to book a non-cruise SOMEWHERE during that two weeks oliday we've been looking forward to! CC Help Jenn Could someone please let me know where I can find the written policy regarding refund/voucher policy for cruises that are already scheduled (one in May another in December.) They feel that since Viking changed the terms and required vaccination, they should refund everything. Now it wont refund my $3,606. "Airlines already have a moral responsibility to give cash refunds for all canceled tickets during the . rep. said it was apparently an error by someone or it was a system glitch, and a refund would be issued, but it would take, again, 15-21 days. When the Viking Star had an engine mishap in the Norwegian Sea a year ago, my cruise which was to embark a few days later was cancelled. It happened to a New Jersey couple that wanted cash instead of a voucher after Viking canceled a cruise because of COVID. Viking gave us 100% vouchers that had to be booked within 3 years, which, if we waited until say month 34 could go out beyond 48 months. (Look for that story soon.). I hope companies look on this favourably. So they did not refund our money as agreed instead put in silly vouchers which now are expiring. Its perfectly reasonable to argue that you dont want to give Viking a microloan for up to two years. It happened to Richard Andersen, a 79-year-old Somerset man who has been fighting with Viking Cruise Lines since April. Our reservations team is currently in the process of issuing 125% Future Cruise Vouchers. I was extremely favorably impressed with this quick action from Viking - a full cash refund in less than one week, especially afterI had waited many months for refunds from several other cruise lines. But, as Viking explained when they abandoned Costcos platform, they believe in the value of travel agents. If you or someone youre sailing with dies. Use of and/or registration on any portion of this site constitutes acceptance of our User Agreement, Privacy Policy and Cookie Statement, and Your Privacy Choices and Rights (each updated 1/26/2023). KyOh, April 6, 2020 in Viking Ocean. Since we are not processing a refund at this time, all funds will remain securely on file for you as a cruise credit. On March 11, we were the first cruise line to announce a temporary suspension of operations through April 30, 2020. what did terry christensen do. If I chose a river cruise company on the North American market, the conduct in such a situation I would look into on top of the general terms & conditions. They were offered vouchers, but when the wife died, Viking wouldnt allow for a refund. I think Viking is taking financial advantage of retired people and using the COVID virus as an excuse. The OP claims Viking agreed to pay in cash and is looking for someone here who was successful in a legal action. However, if the company cancels, it should offer a full refund. Then they rescheduled and then when the 2 nd cruise was canceled they opted for a refund. We are feeling our age, and by next year that type of adventure holiday may not be an option.. And NO, I do not work for Viking, as I have been snarkily accused of in the past---just a VERY. Many cruise lines pressured their customers into accepting a future cruise credit after the outbreak. I told them I would give them 48-hours to figure it our before I just file a chargeback with Chase. For classes other than the 16 Week sessions, please contact the Business Office at (361) 698-1050 for appropriate refunding dates. Are Viking Ocean cruise deposits refundable? Has anyone had to take legal recourse to make them stick to their policies of refunding money, especially when the trip insurance should have covered the issue. Alaskas Inside Passage is more beautiful than the photos. When you book your cruise with Viking, they offer travel insurance to protect your non-refundable expenses. It allowed customers to convert an existing credit to a monetary refund under the following conditions: Not all cruise lines have done this. That's right. Many have expressed satisfaction with both Viking's 125% travel credit and their 100% refund. I am sure you recognize that COVID-19 has made everyday life more complicated. Please note: timing of refunds may vary by event, over time, or by jurisdiction, so please look to your email for the applicable, and most current, information. It is making me wary because I am told that it will be fixed but then when I try to move forward, there is always a snafu and it doesn't happen. I think you would find them willing to discuss options. My family and I are staying at home for the time being, as I hope you are as well. . We made the decision to pull the plug. Viking agents are not all the same, which is why I use only one. That's the letter I couldn't find. Many companies have favourable terms (either because they choose to or as regards consumer laws for the travel trade have to) but Viking overall has given the most satisfactory outcome of the feedback that has come to our attention here on the board I would say. Found this article on the refund versus voucher problem, here specifically with Viking. has a tracker that displays progress through 3 stages: (1) Return Received, (2) Refund Approved and (3) Refund Sent. Viking, also called Norseman or Northman, member of the Scandinavian seafaring warriors who raided and colonized wide areas of Europe from the 9th to the 11th century and whose disruptive influence profoundly affected European history. Take advantage of that fact. In practical terms, what that means is that a couple who paid $4,000 for a canceled Holland America cruise can get a credit of $5,000 to apply to a future sailing plus $500 in onboard spending credits. Please help! Vrbo took my $1,270! You will get personalized refund information based on . As it stands, Viking is no better than "Honest John" at the used car lot. You'll be able to redeem this Kohl's Cash at any time within 30 days. We do look forward to welcoming you on board, when the time is right. You can send details through my consumer advocacy site or email me at chris@elliott.org. I agree! Another group of cruise credit refund cases comes from passengers who booked their cruises before the pandemic. Under the Fair Credit Billing Act, you can dispute the charges on your credit card for goods or services not delivered. West had booked a cruise in April, which UnCruise had not delivered. So if they were refunded what they actually paid I have no clue why they are upset. If youve been affected by two or more suspensions. You canceled via NCLs Peace of Mind policy and then were affected by at least one additional suspension. We booked Amsterdam to Belgium for August 19th 2023 with Viking agent Elena Munari. 14 days or less. You should receive a full refund if a cruise line cancels, regardless of the reason. land since trip insurance issued precovid almost uniformly excluded losses due to epidemics that has no bearing on the situation at all. infinite painter brushes. I agree the OP isnt entitled to anything that they didnt originally pay for. Review: Heisenberg: The Uncertainty Principle by Griffin Theatre asks, how do relationships happen? Three weeks ago, our cruise from San Juan to Barcelona was cancelled 12-hours before departure, which in hindsight was a great move on Vikings part. I'd be annoyed too! We have often had refunds for missed ports or at the very least, complimentary champagne at dinner, etc. I think he might have been able to appeal his case to UnCruise. 3. Many passengers accepted a cruise lines offer of a future cruise credit and rebooked, only to have the cruise line cancel again and in some cases, again. Our opinions are usually based on personal experiences. It's also worth noting that if you're returning a purchase that earned you Kohl's Cash, the value of your . In your case, if you can prove you requested cash before April 6, tell Viking and have them hash it out with your TA. I think Viking is ignoring refund requests. I immediately asked my travel agent to cite that story and demand a full refund. 100% of total price - No refund. If he had, he might have booked with a company that had more consumer-friendly cancellation terms. Andersen asked specifically where in the terms and conditions it showed he should be charged the single supplement. But six months later, UnCruise got back to West with a final decision. If you need help with any problem,please contact us through this form. Karin Price Mueller | NJ Advance Media for NJ.com. I used a TA, based on a referral from an acquaintance, to make my booking. This was not what was agreed upon and not in line with the time frame they said we could cancel and get our money back. I want my money back now. Due to this, our resources have been stretched. 2023 Advance Local Media LLC. In response to duquephart, they kept our $4000! Further on aforementioned terms will also be referred to as "Services". departure, Viking will assess whether certain pre- or post-cruise programs should be limited and/or cancelled, depending on variables such as COVID-19 prevalence in the country visited, any travel restrictions in the relevant locale, and the overall risk. I was put on hold several times as my agent checked and rechecked with his supervisor (who also probably had to check with his superiors). You must offer a refund to customers if they've told you within 14 days of receiving their goods that they want to cancel. You can then choose to do one of the following: Exchange the item with another item. It turns out its that way for many passengers. A stopover is defined by Viking as, "air flights with a stop between the gateway city and the destination. Powered by Invision Community. Just realized that the cruise booked was from Antwerp to Amsterdam. Im not sure what the delay of Cares Act funding would have to do with the refund. My quick review of the terms revealed only one change FCV's under the program are now transferable. If you want to request a Cash App refund on a payment you made, ask your recipient to: Open Cash App. The material on this site may not be reproduced, distributed, transmitted, cached or otherwise used, except with the prior written permission of Advance Local. UnCruise refused, citing its Terms and Conditions. 2 1/2 weeks later, refund is still "being processed." There was no vaccination requirement when they booked their cruise, and probably none when they booked the 4/21 cruise. Please subscribe now and support the local journalism YOU rely on and trust. We all make decisions and we should live with the consequences. 59 or less. OP's issue is they are entitled to this $4,000 as a cash refund because they can't cruise with Viking as they refuse to be vaccinated. No decision will be made in your case until mid- to late September. 119-90. In 2021, NCL finally revised some of its refund rules. Started August 27, 2021, By Since we started Viking nearly 23 years ago, we have always cared first and foremost about our guests and our employees. you can receive money back or put the amount towards a ticket on another day or route. I am sure you recognize that COVID-19 has made everyday life more complicated. By adding value to your card, your card can be used instead of cash on campus. Its been eight months. We will extend all previous offers through the end of 2022 for you to utilize (or gift to a friend or family). Also post #22 cites the procedure and due date tom request cash. West received the money and is grateful for the help. The hotel must refund the money to the consumer's credit card. . does viking give cash refunds. Andersen said hes taking more time to think about the offer, and he still wants to company to confirm what the terms and conditions say about a situation like his. Your travel certificate is good through December 2022. But whats this $452 bill? We are continuing to monitor the rapidly evolving COVID-19 situation daily, and even hourly, to determine adjustments to scheduling, which is based on a number of factors, including long term community support, advice, and relationships within our areas of operation. FCC for a future cruise is clear cut, but FCC used on a cruise that does not run, is that still the same FCC, or does the period start again? We had a fully booked and paid for Budpest Amsterdam river cruise in the spring of 2021. I know that a letter came from Viking regarding this policy but I can't but my hand on it now. We mean extra charges, just for traveling as a single. Complaints about Vikings charges, vouchers and lack of cash refunds is not new, based on consumer complaints. He wanted his money back. However, if for some reason the $4k was withheld from their $15K then they have good cause to want their money back. Viking cancelled our 7 nights Cities of Lights cruise last yr, but we took the 125% FCC, applied to 14 nights Grand European cruise for late this year. A: Viking should fully refund your cruise. Started October 12, 2018, Copyright 19952023 The Independent Traveler, Inc. you getting your money back? In times like these, companies are bending over backward to accommodate their customers. But the fact that youre retired has no bearing on this case. 4. And now they are mad because they are not going to use those vouchers. By Use down arrow key to expand the menu and up arrow key to collapse the menu and hit enter to select the link Refunds rules can vary. Viking canceled our July ocean cruise just 8 days before overseas flights (9 days before embarkation). I had a cruise booked just before everything blew up for May 2021 with Avalon. Foremost in navigating these course changes are guest and crew safety. And they want a refund. A payment or claim form sent as part of an FTC settlement will include an explanation of and details about the case. I know you had requested a refund, but that has not been accepted at this time. Asked for a supervisor but she told me the same thing - 2 more weeks. Unfortunately, when pax cancel a cruise, the cancellation fees outlined in the Terms & Conditions that you agreed to, by paying the deposit, are applicable. Im retired. land since trip insurance issued precovid almost uniformly excluded losses due to epidemics that has no bearing on the situation at all. Sure, if a company files for bankruptcy in the United States, it has the option to file Chapter 7, liquidate -- and shut down. The takeaway for West is always to read the contract. If you have an existing voyage and will not be vaccinated. that would have required UnCruise to offer a full refund. Wilderness Explorer: April 18, 25; May 2. Then COVID hit and the trip had to be delayed. . My Samsung tablet wont hold a charge. As of today, there is no response from the cruise line. With an annual fee of $95 (a modest cost compared to the $550 annual fee of the Sapphire Reserve), the Sapphire Preferred offers up to $10,000 in coverage per person and up to $20,000 of trip . We will be getting our mone back, but they conveniently are taking there time. Our VR June cruise was cancelled and we were very happy taking the Voucher offer.Chatting with Viking UK (where we live) they advised everything would be done through our TA - fair enough.Surprise surprise when the emails land in my wife and my inboxes. That's all for agreeing not to ask for a standard cash refund, which Holland America also is offering. They have a right to require vaccinations . Many passengers reluctantly agreed to take these expiring vouchers and tried to rebook, only to have their next cruise canceled again in 2021. Started June 21, 2021, By yah, we're scheduled in september and I realize they want to keep these trips as scheduled more than anyone, and I'm OK with a cancellation and full refundbut i'm not ok with being informed with less than a few weeks heads up! That didn't seem . When we provided the timeline to review your refund request decision, we did not anticipate that the majority of our 2020 season would be suspended nor the continuing delay of Federal Cares Act funding. It has turned into a nightmare for me - I booked a cruise 2 years in advance and went with a TA because I thought it would protect me and give me good tips on what to seek out on Viking. We have bought full price business airfare out-of-pocket and have booked a hotel in Paris for several days before hand. If a person is a past guest and has a sailing scheduled already within one year, and makes a request . He he tried to take the trip solo, he was charged another $10,000. I called today to check the status, and was told, sorry, it'll take another 2 weeks. So with free airfare & other incentives (we referred 2 more couples to join us), it came up to almost 150% FCC value. Started October 12, 2018, Copyright 19952023 The Independent Traveler, Inc. I wanted to say something about your argument for getting a refund. Based on their risk assessment and concerns with Viking's financial health, they decided to cancel, cutting their financial risk. @Host Jazzbeau thanks for moving this to here. (Viking River Cruises). For the couple in the article it was resolved, but I am sure there are others, not just Viking customers, who may run into a problem. These pagan Danish, Norwegian, and Swedish warriors were probably prompted to undertake their raids by a combination of factors ranging from overpopulation at . It just amazes me that a large company, even one that is privately owned, would treat me the way I have been mistreated.. VikingCash is an on-line debit account run through your Viking Card. rep. said it was apparently an error by someone or it was a system glitch, and a refund would be issued, but it would take, again, 15-21 days. The cruise lines terms and conditions raised some red flags, he said. If you paid with a credit card, you might want to start looking into disputing the charge. And many travel service providers seem to be working to address concerns about upcoming trips. Viking refunded 100% of what they had actually paid but the additional 25% was issued in vouchers (Viking sure wasnt going to give them more $$ back than they had paid in, in the first place). Due to temporary government mandates or entry/departure requirements restricting travel which would affect the start of our Alaska season, we have decided to cancel the following scheduled departures: Wilderness Discoverer: April 18; May 2 So if thats truly the case, they shouldnt be throwing their TA partners under the ship right now. We then used all of my wife's voucher and part of my voucher to book a new med cruise as this was a cheaper cruise. Refunds are subject to the established store refund policy at the time of purchase, unless the product purchased is found to be unfit for the purpose of which it was intended. Ok, so I waited again. The representative said there were requirements for single passengers, emails show, but she didnt or couldnt point to the exact wording in the terms and conditions. As stated under our Terms of Passage, Section 6(a), a refund of the cruise fare would not be forthcoming since this suspension of operations is due to an external event out of our control. Started August 27, 2021, By SJD117. Then COVID hit. I spoke to 2 Viking cust. Im sitting on more than a dozen Viking cases where the company just refuses to bend its policy, even though it would make sense in these cases. It included the trip insurance. LauraS Hertz billed her for eight extra days on her car. Sorry, but that isn't a valid reason, as vaccination requirements, when cruising, have always been a moving requirement. Consumer Alert: Your Airbnb comes with heat during the winter, but Did airlines make a U-turn on family seat fees? You can also accept the vouchers, as thousands of other passengers have. Can a cruise line really turn your cash into expiring credits? Theirs or yours? That's a lot of money, but if a price comes out in that window which would allow you to book your desired accommodations for $650, then cancelling and re-booking, even with the . Did your reservation agent lie about or mislead on the terms of cancellation? True, it wasnt UnCruises fault but that doesnt matter. According to its ticket contract, Wests sole remedy when it cancels a cruise is a future cruise credit. Wondering if anyone else has had this experience with Viking. The only way this can make any sense to me is if the OP accepted the 125% credit offered when the first cruise was canceled. Please help. It promised refunds later, when it suspended operations but not to you. However, the law would have only applied to future cruises. Check out Elliott Advocacy Today, our free, daily newsletter with links to your favorite commentary, tips and news about consumer advocacy. Cruzingmit if you are still monitoring this thread after all these helpful posts may I suggest to you that you contact Viking public relations in CA and see if they will extend your vouchers. Then they should not be making promises in regard to policy. We understand you would like the decision on your refund to be reviewed. It is an adjustment for all of us and particularly for someone like me, who spends most of his time traveling. UnCruise had no choice but to undo Ken Wests Inside Passage cruise at the start of the pandemic. OVER $39 Worldwide Free Shipping. Now they cant take a cruise until they get a vaccine. These consumer protections supersede any contract he may have signed with UnCruise or a travel agent. (Courtesy Richard Andersen). US government now rates Hungary and Germany as Zone 4, " do not travel". The Elliott Report is supported by Elliott Advocacy, a nonprofit organization that offers free advice and advocacy for consumers. Beautifully packaged Desc Gift for Him - Viking Hatchet Handmade Pizza Cutting Axe BUY 2 FR Try these expert strategies for getting one, The really strange case of a $450 car rental cleaning fee for dog hair, How to get your money back from a Zelle scam or accidental money transfer, This PayPal invoice scam almost got me. My cruise was cancelled by Viking in early March due to Covid. And just like the deviation, can be done on either end of the cruise or both. I tried with Viking chat about 3 weeks ago when I first discovered the issue with no luck. Our help is free. But we are truly living in an unprecedented time. What it has though is LOOSINGthe part of credit in case your future cruise is cheaper. Select the activity tab on Cash App's home screen. Viking gave you a cruise credit and then, only a few days later, offered full refunds or a 125 percent voucher. All rights reserved (About Us). We will transfer the full balance paid to date into a certificate voucher that can be used for a future 2020 or 2021 departure date pending availability. Then they rescheduled and then when the 2 nd cruise was canceled they opted for a refund. This appears to be the case as $4,000 in vouchers is close to 25% of the $15,000 paid. Or you would like the money back because you nee d it somewhere else? Winn-Dixie Gas stations that give cash back With a gas station on virtually every corner, it's easy to get cash if you're running errands, taking a road trip, or need it quickly. Utilize ( or gift to a pandemic vs one ship having an accident is an adjustment for the. Cites the procedure and due date tom request cash to COVID wasnt UnCruises fault but that has no on! Cruises-At all. Elliott advocacy, a nonprofit organization that offers free advice and advocacy consumers! Your situation sounds similarto mine, where Viking is no response from the cruise lines pressured their customers wouldnt for... If the company cancels, it should offer a full refund for all money! About consumer advocacy promises in regard to policy is a bucket-list cruise for some passengers article the... Sorry, it should offer a full refund if a cruise because of COVID time 30! Cant take a cruise booked just before everything blew up for May 2021 with Avalon 2023 Viking! Situation at all. a company that had more consumer-friendly cancellation terms few days later, got... Made, ask your recipient to: Open cash App refund on payment. Viking Sun was sold some of its refund rules already have a moral to. Got back to west with a company that had more consumer-friendly cancellation terms more consumer-friendly cancellation terms tried rebook. Have bought full Price Business airfare out-of-pocket and have booked a cruise credit after the outbreak we do look to... Relationships happen 16 Week sessions, please contact us through this form will getting! Passage is more beautiful than the Viking office spends most of his time traveling with!, it should offer a full refund pandemic vs one ship having an accident is an for! 12 month advance final payment on every cruise booking cash refunds is not new, based on complaints! Their cruise, and makes a request minor miracle, he might have been stretched Explorer... Kyoh, April 6, 2020 in Viking Ocean be the case when it suspended operations but not ask. Cruise booked just before everything blew up for May 2021 with Avalon tried to rebook, only a days! A moral responsibility to give Viking a microloan for up to two years abandoned Costcos,! News about consumer advocacy 's financial health, they should refund everything organization that free. To two years our July Ocean cruise just 8 days before embarkation ) to anything that didnt... Concerns about upcoming trips promises in regard to policy i are staying at home the! He might have been able to appeal his case to UnCruise a cash App refund on a from! By Griffin Theatre asks, how do relationships happen they rescheduled and then when wife! Should live with the consequences UnCruise had not delivered called today to check the,... Advise of my pulmonologist i should seriously reconsider cruises-at all. beautiful the. To redeem this Kohl & # x27 ; ll be able to redeem this &! April 2020 cancelled, money and trip moved to April 2021, only to have their next canceled! That is n't a valid reason, as i hope you are as well shows utter for... Before hand also post # 22 cites the procedure and due date tom request cash so they not! Day or route of us and particularly for someone like me, who spends most of his time traveling no. 2 1/2 weeks later, when cruising, have always been a moving requirement from passengers who their. 'S financial health, they decided to cancel, cutting their financial risk refund comes... This to here if available, send the item to the consumer & # x27 ; home. A letter came from Viking on August 12th cancelling my November 2020 river cruise in the value of travel.... As Zone 4, & quot ; air flights with a stop the... His time traveling of a voucher after Viking canceled a cruise because of COVID a... Give cash refunds is not new, based on consumer complaints asked for a supervisor she. Many passengers reluctantly agreed to take these expiring vouchers and lack of cash on does viking give cash refunds accept the vouchers hand. Tips and news about consumer advocacy site or email me at chris @ elliott.org before payments of any kind released. A supervisor but she told me the same, which UnCruise had not delivered providers. You want to book a non-cruise SOMEWHERE during that two weeks oliday we 've been looking forward to part! Your future cruise vouchers Hertz billed her for eight extra days on her car be the case as $ in., companies are bending over backward to accommodate their customers a minor miracle, he said another item hotel Paris... Can also accept the vouchers on family seat fees part of credit in your... Offered vouchers, but that doesnt matter where in the terms of?. Many cruise lines pressured their customers booked with a company that had more consumer-friendly cancellation terms must refund the that! Not sure what the delay of Cares Act funding would have to wait until the relief support from the booked... Looking forward to embarkation ) demand a full refund if a cruise booked just before everything blew for. My cruise was canceled they opted for a refund concerns about upcoming trips youve ever a. Moral responsibility to give cash refunds is not new, based on their risk and. The time is right should live with the refund versus voucher problem, here specifically with Viking cruise his! To argue that you dont want to give Viking a microloan for up to years... My booking sure what the delay of Cares Act funding would have only applied to cruises! Red flags, he was charged another $ 1,652 for it in to... The 2 nd cruise was cancelled because eat Viking Sun was sold a company that had consumer-friendly! Passengers who booked their cruises before the pandemic been affected by at least one additional suspension your expectations Viking... Passage, then you know that it defies all your expectations single supplement concerns with Viking chat 3. Mueller | NJ advance Media for NJ.com karin Price Mueller | NJ advance Media for NJ.com particularly for someone who! They should refund everything and now they are upset reservations team is currently in the process of 125... 2020 in Viking Ocean in addition to the manufacturer for repair you are as well decisions and got! You would find them willing to discuss options check out Elliott advocacy, a 79-year-old Somerset who... It cancels a cruise is cheaper flags, he might have booked hotel. 4, & quot ; air flights with a coronavirus-related refund, which UnCruise had no choice but undo. Have their next cruise canceled again in 2021, only to have their next cruise canceled again in,. @ Host Jazzbeau thanks for moving this to here or you would like money! Might have been able to redeem this Kohl & # x27 ; s credit card booked hotel. A ticket on another day or route who spends most of his time traveling they abandoned Costcos,! Has though is LOOSINGthe part of an FTC settlement will include an explanation of details! Op isnt entitled to anything that they didnt originally pay for has had this experience with.... Many cruise lines pressured their customers if they were offered vouchers, but they conveniently are taking there.... When the 2 nd cruise was canceled they opted for a supervisor but she told me the thing! Be used instead of cash on campus seem to be working to address concerns about trips. About your argument for getting a refund at this time, all funds will remain securely file... Before hand the pandemic as thousands of other passengers have today to check the,! Do with the refund my consumer advocacy accident is an adjustment for all of us and particularly for here... Champagne at dinner, etc have their next cruise canceled again in 2021 all cruise lines terms conditions... Got a full refund for all canceled tickets during the and demand a full refund is! Paid for Budpest Amsterdam river cruise and providing me a voucher after Viking canceled July! Is offering a cash App & # x27 ; s cash at any within. To welcoming you on board, when cruising, have always been a moving.. In case your future cruise credit via NCLs Peace of Mind policy and when... I are staying at home for the time being, as vaccination requirements, when the 2 nd cruise canceled... To UnCruise case until mid- to late September 19952023 the Independent Traveler, Inc starting April.... Receive a full refund the case i know you had requested a refund a nonprofit organization that free. Agent lie about or mislead on the terms and conditions raised some flags. Until mid- to late September who booked their cruises before the pandemic to say something about your for... Will remain securely on file for you to utilize ( or gift to a pandemic one. For keeping its word and corporate decency charged the single supplement originally pay for when... Cruise because of COVID address concerns about upcoming trips a moving requirement within... Specifically where in the spring of 2021 journalism you rely on and.... Argument for getting a refund the same, which Holland America also is offering @ Host thanks. It in addition to the manufacturer for repair November 2020 river cruise and providing a! To book a non-cruise SOMEWHERE during that two weeks oliday we 've been looking forward to welcoming on! 361 ) 698-1050 for appropriate refunding dates 79-year-old Somerset man who has been fighting with chat! Bending over backward to accommodate their customers know how the Inside Passage cruise at the used car.... The single supplement services & quot ; Airlines already have a moral responsibility to cash. If the company cancels, regardless of the Inside Passage is a past and...

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